In the web app, select Help Desk in the navigation to open the support messenger.
Choose Help Desk in the sidebar to open support.
What to include
Your device and whether you are using the web, desktop, or mobile app.
The step you were trying to complete.
The exact status or error message you saw.
When the problem happened and whether it happens again.
Any troubleshooting steps you have already tried.
If a help button opens a prepared message, review or edit it before sending.
Start with a description that does not include patient details. Remove patient information from screenshots, and never send passwords or full payment-card details.
If the messenger does not open
Email [email protected] with the same troubleshooting details.